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Your Laptop Computer, With a Wireless Router

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If this is your network setup then you need to check for these common problems.

Is the power supply to the receiver on your roof plugged in?

   Often, power has been accidentally turned off by unplugging the power supply, or turning off a power bar that the power supply is plugged into.  Sometimes people have more than one power bar at their computer station and just because the computer is on doesn’t necessarily mean that all other devices have power. Especially if a second power bar under their desk is shut off.  Locate the Power Supply Unit (PSU), that powers up the receiver on your roof, and trace it back to where it is plugged in to the household power. Be sure that it is plugged in properly, and that there is power in that location.

Is your router plugged in?

    Power issues can arise by accidentally unplugging or powering down equipment.  Be sure your router is plugged in and powered up by checking for lights on the front of it.  If there aren’t any lights lit up on it then the power supply unit for the router could be faulty.

Are all network cables plugged in?

  Check all network cables (Cat5e cables, similar to a telephone jack and cable, except a little bigger) starting at the back of the wireless router.
The Cat5e cable is plugged into the router’s WAN port, or sometimes labeled “Internet or Modem”.  Unplug that cable and plug it back in, to ensure a proper connection.
Then follow that cable down, it should be plugged into the LAN port of the PSU. Again, unplug that cable and plug it back in, to ensure a proper connection.
There is a second connection (port) on the PSU, labeled POE, that sends power to the receiver on your roof. You can unplug that cable and wait 30 seconds before plugging it back in.  That will power cycle the receiver on your roof.
After 2 minutes it will connect the receiver on your roof back up to our towers.
You can then check to see if your Laptop has an internet connection. (Open your web browser and go to
If you have an internet connection, happy surfing!  If not, then reboot the router by unplugging it, and waiting 30 seconds, and plug it back in.
Wait 2 minutes and check for an internet connection again.  If you still have no internet, reboot your Laptop. Check for an internet connection again.  If you don’t have an internet connection at that time.  Give us a call at 345-8076.

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