“I Can’t Get on the Internet!”

Ok, your network service seems to be interrupted… but where is it interrupted?  It is important for you to realize that “YOUR NETWORK”  (your connection to the internet) starts at your house, and you must ensure that all components of “YOUR NETWORK” are active, (powered up) and connected properly. (All cabling connected to the proper ports).  This is your responsibility, and is crucial to an active internet connection.  Your network consists of your computer, your router, (if you have one) and the receiver we installed on the roof of your house.  There needs to be a continuous connection from the receiver on your roof to your computer.  If any part of this network is broken (powered down, or disconnected) you will not get to the internet.

Troubleshooting is easy, if you know where to look.

What does YOUR network consist of?

There are three different ways that we set up networks for our clients.  If you can determine which network setup you have, you can click on the heading, to determine how to trouble shoot that setup in a few simple steps.
1. Your Desktop Computer,  Without a Wireless Router. ( Your computer is connected by a cat5e cable directly to LAN port of the power supply that powers up the receiver on your roof.)
2. Your Desktop Computer, With a Wireless Router.  Laptops and other wireless devices can hook up to the wireless router, and use the internet. (Your desktop computer is connected by a cat5e cable to  one of 4 ports in the back of your wireless router and your wireless router is connected by a cat5e cable directly to the LAN port of the power supply that powers up the receiver on your roof.)
3. Your Laptop, With a Wireless Router. You don’t own a desktop and your laptop is hooked wirelessly to the wireless router. (Your wireless router is connected by a cat5e cable directly to the LAN port of the power supply that powers up the receiver on your roof.)