Waterside Wireless Inc.

Terms of Service

Equipment – The receiver, the mounting hardware, and the PoE adapter that we provide for your hookup remains the property of Waterside Wireless Inc.

Our Service – Is intended for general usage / surfing and access to the internet. The Subscriber(s) and the Users of their account will not carry out any type of illegal activity on our system including the downloading of Copyrighted Material via file sharing programs. Violation can result in legal prosecution, disconnection and account closure.

Throughput Speed – Is the speed at which data will transfer from our provider, through our system, and into your computer. Throughput speed may vary, depending on time of day, general internet traffic, and server loads.

Service Interruptions – We do not guarantee uninterupted service, nor do we guarantee the quality or accuracy of data passing through our network.
 
Content – We do not filter content passing through our system. Please be sure to configure your web browser to filter out any unwanted or explicit content received. If required, we can do that for you at the time of installation.

Privacy – The Subscriber, and their Users will not make any attempt to gain access or make changes to other User accounts / computers/ connections, on our network. Any such attempt will result in immediate disconnection from our network and closure of the Subscriber’s account. We do monitor for this type of activity.
 
Security – Waterside Wireless will provide reasonable security to protect data from being intercepted and read, during transfer. Waterside Wireless will not be held liable for attacks to a Subscriber’s computer / equipment, from hackers, viruses, trojans, worms, or any other type of malware or spyware. Each Subscriber is required to provide his / her own anti-virus / anti-spyware protection and security software to prevent the spread of infections on the Waterside Wireless Network.  All Subscribers are responsible for keeping their browser security settings correctly configured and their anti-virus / anti-spyware / security software active, and updated.
 
Transfer Overuse –(Excessive uploading or downloading of data / files)
Each Package comes with a generous amount of allowable data transfer each month. Excessive video streaming from multimedia providers such as Netflix, Shomi, Youtube or file sharing 24/7 can result in transfer overuse. Transfer overuse can lower the quality of service for other Subscribers. Waterside Wireless reserves the right to charge Extended Data Package fees, if transfer overuse become an issue.

Sharing / Reselling – Sharing with your neighbour or reselling of your internet connection is absolutely prohibited. Any Subscriber found in violation will have the equipment removed from their premises and their account closed.
 
Service Calls –  If you require technical assistance with the connection at your location, Waterside Wireless will dispatch a technician at a rate of $50.00 per hour or partial hour. If the “issue” at your location is deemed to be a “Waterside issue” then the service fee will be waived. If you are having “other issues” with your computer, please contact your local computer technician.

Line of Sight – ” Line of Sight” or “LOS” is required for all 2.4 & 5GHz connections. When we hook you into our network, we will make you aware of the status of your “LOS” and how you may lose your “LOS” in the future, if trees or shrubbery between our tower and your location is allowed to grow into the way of  your “LOS”. If you lose your “LOS”, your connection to our network will degrade over time to the point where you will no longer be able to receive “LOS” service. Your “Line of Sight” is an important issue. Waterside Wireless is not responsible to maintain your “Line of Sight”. Now, in the event that you do lose your “Line Of Sight”, Waterside does have a “Non-Line of Sight” service available to you. For more information, call 345-8076 and ask for Ken.

Delinquent Accounts – Any Subscriber account delinquent in excess of 30 days will have service suspended, a fee of 50.00 will be charged to have the account reinstated. Any Subscriber account delinquent in excess of 60 days will be closed. All means and costs of collection of delinquent / closed Subscriber accounts will be added to the outstanding balance on the Subscriber’s account.

Disconnection of Service – In the event that a subscriber chooses to discontinue service with Waterside Wireless, the subscriber must give 30 days notice via email to Linda@wsemail.net and permit Waterside Wireless “right of access” to remove our equipment from the subscriber’s premises. The account must be paid up in full before Waterside Wireless will consider it closed.

Limitations of Liability – Waterside Wireless, it’s associates, technicians, and providers, will not in any way, shape, or form, be held responsible at any time, for use, or misuse of a Subscriber’s account, by the Subscriber, his / her users, or anyone else accessing the Subscribers computer system / files directly or indirectly through our system. If Waterside Wireless is held liable for any seen, or unforseen reason, our liability will be limited to a refund of the unused portion of  a Subscriber’s current monthly account balance.